Thunder Announces Canceled Games Policy

Tuesday, March 17 2020 2:44 PM

 

First of all, we want to thank all of our fans for their patience and understanding in these uncertain times. This is both a difficult and unique situation for us all. In regard to the cancellation of our final seven home games, please see your options below:

 

I AM A SEASON TICKETHOLDER

With the cancelation of our last seven home games, we're offering our season ticketholders one of the following options. Depending on the state of affairs in Kansas and our country, we will begin contacting season ticketholders on Wednesday.

Option 1 - Your credit for the seven canceled games will be applied to your balance for the 2020-21 season

Option 2 - Your credit can be applied towards the purchase of additional season tickets for the 2020-21 season

Option 3 - You can use your credit towards the purchase of group or individual tickets for any game during the 2020-21 season (excludes all suites)


I PURCHASED MY TICKETS THRU SELECT-A-SEAT

Select-A-Seat will refund tickets purchased for the final seven home games directly to your credit card. Please allow up to 10 business days for this transaction to process. Those who purchased with cash at the Select-A-Seat Box Office at INTRUST Bank Arena will need to go to the Box Office with the tickets to obtain a refund.


I PURCHASED MY TICKETS THROUGH FEVO

Please contact FEVO directly to inquire about the next steps. You can find their information by clicking here..


I PURCHASED MY TICKETS THROUGH TICKET BROKER SITE SUCH AS STUBHUB OR SEAT GEEK

All tickets purchased through a resale outlet (e.g. Vivid Sets, Ticket Network, Stub Hub, Seat Geek, etc.) will be subject to the refund policy of the ticket marketplace. Please contact their customer service departments for more information.


Once again, please understand that this is a unique and fluid situation with a lot of moving parts. Please be patient as we navigate our way through this process. Details regarding an end of the year merchandise sale will follow in the coming days. Our final auction of our game-worn player jerseys will begin next week on DASH. We look forward to seeing you all back at INTRUST Bank Arena in October for our 29th season of Wichita Thunder Hockey. Stay Safe!